Session 1 : The Importance of Efficiency in Housekeeping Operations

• Overview of housekeeping operations
• Importance of time management and efficiency
• Setting the tone for a day of learning and improvement

Session 2 : Time Management Mastery for Housekeeping Staff

• Time management principles and efficiency.
• Prioritizing tasks and setting realistic goals
• Tools and techniques for effective time management

10:30 AM - 10:45 AM: Coffee Break

Session 3 : Training Session: Employee Reskilling and Upskilling

• Identifying skills gaps and potential areas for development- the do’s and don’ts at workplace.
• Strategies for effective reskilling and upskilling including “what you know” and “what you missed”
• Implementing continuous learning in housekeeping operations – linens, cleaning, guest services and customer service.

12:00 PM - 1:00 PM: Lunch Break

Session 4: Interactive Workshop: Implementing Turnkey Solutions in Housekeeping

• Understanding turnkey solutions in the context of hospitality housekeeping – rush hour turn around on cleaning.
• Benefits of adopting turnkey solutions for operational efficiency – how your speed works magic.
• Case studies: Successful implementation of turnkey solutions

Session 5: Panel Discussion: Strategies for Enhancing Operations Efficiency

• Best practices in operations management
• Technology and innovation in housekeeping
• Engaging with experts on overcoming operational challenges

3:00 PM - 3:15 PM: Coffee Break

Session 6: Practical Workshop: Trolley Management and Organization

• Best practices for trolley setup and organization – stocking and priority storage.
• Efficient trolley management to save time and reduce physical strain
• Hands-on activities: Organizing a housekeeping trolley

Session 7: Wrap-Up and Q&A

• Recap of the key takeaways from the day’s sessions
• Open floor for questions and answers with the speakers and trainers
• Feedback collection on the day’s training for future improvement

5:30 PM: Closing Remarks and Certificate Distribution

Post-Training

• Follow-Up Survey
• Sent out a week after the training to gather feedback on the application of learned skills and knowledge in the workplace.
• Access to Online Resources

Conclusion:

This comprehensive one-day training program is designed to equip hospitality housekeeping professionals with the skills and knowledge they need to improve time management, embrace reskilling, implement turnkey solutions effectively, enhance operations efficiency, and manage trolleys more effectively. It combines theoretical knowledge with practical workshops and interactive discussions to ensure a well-rounded learning experience.

Housekeeping Management

• Overall manning arrangement
• Stock requisitions
• Items on par
• Control of costs
• Budget preparations
• Capex preparation and request
• Training for all associates

Hospitality Behavior

• Smile
• Greetings to all guests
• Malaysian way of greetings
• Basic knowledge about hotel
• Basic knowledge about the surrounding

Public Area

• All washrooms in public areas
• Lobby area cleanliness
• All function rooms cleanliness
• All restaurants cleanliness
• Sanitize spray / decon all area
• Garden and flower arrangement

Rooms 1

• Trolleys arrangement
• Type of chemical
• Sanitize spray/decon room
• Room attendant assignment
• Floor supervisor

Rooms 2

• Arrivals Rooms cleaning
• Extend stay room cleaning
• Stayover in house room cleaning
• Guest waiting rooms cleaning for arrivals rooms
• DND procedure

Rooms 3

• Extra bed request
• Baby cot request
• Extra amenities request
• Lost and Found procedure

Rooms Special project

• Curtain washing
• Detail cleaning
• Floor polishing
• Grouting

• Who Should Attend.
• Housekeeping Team
• Supervisors
• Admin Executive
• Room Attendant
• Managers
• Security Team
• Guest Relations and Front Office Team.